Terms and Conditions

Last Updated: July 26, 2026

Welcome to Solor. These Terms and Conditions ("Terms") govern your access to and use of the Solor platform, including our mobile application and website. By accessing or using Solor, you agree to be bound by these Terms.

⚠️ IMPORTANT DISCLAIMER: Solor is a platform that connects customers with photographers for photoshoot bookings in the Greater Lisbon area (including Cascais and nearby areas). We do not provide photography services ourselves, do not employ or supervise photographers, and do not process payments. All photoshoot services, payments, and interactions occur directly between users. Solor is not responsible for accidents, injuries, property damage, or any other adverse situations arising from your use of the platform or interactions with other users, and Solor does not provide any monetary compensation or reimbursement for any damages, losses, or claims. Please read Sections 15 and 16 carefully.

1. Acceptance of Terms

By creating an account or using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our service.

1.1 Assumption of Risk

Customers acknowledge that photoshoots and related meetings may involve travel, outdoor or indoor locations, physical activity, and other inherent risks. By using Solor, you accept these risks and agree that Solor is not responsible for any injury, accident, loss, or damage resulting from your participation in any photoshoot or meeting arranged through the platform, and that Solor will not pay monetary compensation for such events.

2. Eligibility

To use Solor, you must:

Be at least 18 years of age
Have the legal capacity to enter into these Terms
Not be prohibited from using our service under applicable laws
Provide accurate and complete registration information

3. Account Registration

3.1 Customer Registration

Public registration on Solor is available only for Customer accounts. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use
Ensuring your account information remains accurate and current

3.2 Account Types

Customer Accounts: Allow you to browse photographers, submit booking requests, communicate with photographers, approve or cancel requests, manage bookings, and leave reviews. Customers may create an account through the iOS app.

Photographer Accounts: Photographer accounts are created and onboarded by Solor (they are not available through public self-registration). Photographers log into the same iOS app and are directed to the photographer (provider) experience, where they can manage packages, respond to requests, communicate with customers, and manage bookings.

4. Use of the Platform

4.1 Permitted Uses

You may use Solor to:

Browse and search for photographers and photography packages (as a Customer)
Submit and manage booking requests
Communicate with other users through our messaging system
Manage photographer offerings, requests, and bookings (as a Photographer)
Leave honest reviews and ratings

4.2 Prohibited Uses

You agree NOT to:

Violate any applicable laws or regulations
Impersonate any person or entity
Post false, misleading, or fraudulent content
Harass, abuse, or harm other users
Use the platform for any illegal activities
Scrape, harvest, or collect user data without permission
Interfere with or disrupt the platform's functionality
Upload viruses, malware, or malicious code
Create multiple accounts to manipulate ratings or reviews
Use the platform to facilitate fraudulent transactions

5. Booking Requests and Bookings

5.1 Request and Booking Flow

Bookings on Solor follow this process:

The Customer creates a booking request to a Photographer.
The Photographer and Customer communicate through the in-app chat to agree on location, time, and other details.
The Photographer sets the location and time on the request and submits it for Customer review, or cancels the request if no agreement is reached or for any other reason (for example, unavailability or illness).
The Customer performs a final review of the request and either approves it (which creates a booking) or cancels it if the details are not acceptable.

A booking is created only when the Customer approves the request after the Photographer has submitted it for Customer review.

5.2 Cancellations

Either the Customer or the Photographer may cancel a confirmed booking. Cancellation and any related fees or refunds are handled directly between the parties outside of Solor, unless otherwise agreed between them. Frequent cancellations by either party may result in suspension or termination of the account.

5.3 No-Shows

If you fail to show up for a confirmed booking without proper notice, the other party may charge a no-show fee (handled directly between you and the other party), and your account may be subject to restrictions, including suspension or termination for repeated no-shows.

6. Photography Packages

Photographers may offer packages on Solor. A package is an offering that must include a price and session duration. Photographers may also optionally specify the number of edited photos to be delivered and the delivery timeframe (for example, number of days).

Solor does not guarantee the content, quality, accuracy, or timely delivery of any package. Package details are provided by Photographers. Disputes about package deliverables, quality, or delivery times must be resolved directly between the Customer and the Photographer. Solor does not provide monetary compensation for package-related claims.

7. Payments and Fees

7.1 Payment Processing

Important: Solor does NOT process payments. All payments for photography services are handled directly between Customers and Photographers outside of the platform. Payment methods may include:

Cash payment
Bank transfer
Any other method agreed upon between Customer and Photographer

7.2 Platform Fees

Solor is currently free to use during a test (beta) period. We do not charge service fees or commissions on bookings during this period. We reserve the right to introduce fees or commissions in the future with advance notice to users.

7.3 Payment Arrangements

Customers and Photographers are responsible for:

Agreeing on payment terms and amounts directly
Handling all payment transactions privately
Resolving any payment disputes between themselves

Solor is not responsible for any payment disputes, non-payment, or refund issues that arise between Customers and Photographers, and Solor does not provide monetary compensation for such issues.

7.4 Refunds

Since payments are not processed through Solor, refund policies are set and managed directly by Photographers or as agreed between the parties. Customers should discuss refund terms with their Photographer before approving a booking.

8. Photographer Responsibilities

As a Photographer, you agree to:

Provide accurate descriptions of your packages and services
Honor confirmed bookings or provide reasonable notice of cancellation
Maintain appropriate licenses, permits, and insurance where applicable
Comply with all applicable laws and regulations
Provide services in a professional and safe manner
Respond to booking requests in a timely manner
Act as an independent contractor. Photographers are not employees, agents, or partners of Solor, and Solor does not control or supervise the delivery of photography services.

9. Customer Responsibilities

As a Customer, you agree to:

Provide accurate request and booking information
Show up on time for confirmed bookings
Treat Photographers with respect
Follow the Photographer's reasonable policies and instructions
Discuss and agree on payment terms directly with the Photographer
Pay for confirmed services as agreed with the Photographer
Leave honest and fair reviews

10. Photos and Intellectual Property Between Users

Solor does not own photographs created during photoshoots arranged through the platform and is not a party to any agreement regarding photo ownership or usage rights.

Unless the Customer and Photographer agree otherwise in writing (or by another clear mutual agreement), copyright in photographs remains with the Photographer. The Customer's right to use the photographs is limited to whatever license or transfer the Photographer grants.

Disputes about ownership, usage rights, delivery, editing, or quality of photographs must be resolved directly between the Customer and the Photographer. Solor is not responsible for such disputes and does not provide monetary compensation related to photographs or intellectual property claims between users.

11. Reviews and Ratings

Users may leave reviews and ratings. You agree that:

Reviews must be honest, accurate, and based on your actual experience
Reviews must not contain offensive, defamatory, or discriminatory content
Solor may remove reviews that violate our policies
You grant Solor a license to use and display your reviews
Manipulation of reviews or ratings is strictly prohibited
Reviews are user-generated content. Solor does not verify, endorse, or guarantee the accuracy or quality of any review.

12. Communications

By using Solor, you consent to receive communications from us, including:

Service-related notifications
Booking confirmations and updates
Messages from other users
Promotional communications (you may opt-out)
Important policy or Terms updates

13. Intellectual Property (Platform)

The Solor platform, including its content, features, and functionality, is owned by Solor and is protected by copyright, trademark, and other intellectual property laws. You may not:

Copy, modify, or distribute our content without permission
Use our trademarks or branding without authorization
Reverse engineer or attempt to extract our source code

14. User Content

You retain ownership of content you post on Solor (profile information, portfolio images, reviews, etc.). By posting content, you grant Solor a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content in connection with the platform.

15. Disclaimer of Warranties

SOLOR IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE:

The quality, safety, legality, or outcome of photography services provided by Photographers
The accuracy of user-generated content, portfolios, or package descriptions
Uninterrupted or error-free service
That the platform will meet your specific requirements

Solor is a marketplace platform connecting Customers and Photographers. We are not responsible for the services provided by Photographers.

16. No Responsibility for Accidents, Damages, or Adverse Situations

IMPORTANT: Solor is not responsible for any consequences that may arise from your use of the platform or interactions with other users. Solor does not pay, reimburse, or otherwise provide monetary compensation for any damages, losses, injuries, or claims, including but not limited to:

16.1 Photoshoot and Meeting-Related Consequences

Accidents, personal injury, illness, or death occurring before, during, or after a photoshoot or meeting
Property damage, including damage to equipment, clothing, vehicles, or venues
Quality, safety, or outcome of photography services
Lost, damaged, corrupted, or undelivered photos or files
Qualifications, certifications, or credentials of Photographers
Photographer's failure to deliver services or package deliverables as described
Any other adverse or "bad" situations arising between users

16.2 Payment and Financial Consequences

Payment disputes between Customers and Photographers
Non-payment or late payment for services
Fraudulent transactions or scams between users
Pricing disagreements or hidden fees
Refund disputes or cancellation fees
Tax obligations arising from transactions

16.3 Communication and Conduct

Offensive, inappropriate, or illegal communications between users
Harassment, discrimination, or abusive behavior
Misrepresentation or false information provided by users
Privacy breaches between users
Sharing of personal contact information

16.4 Booking and Scheduling

Missed appointments or no-shows
Schedule changes or cancellations
Location or venue issues
Time zone confusion or scheduling errors

16.5 Legal and Regulatory

Compliance with local, state, or federal laws
Required permits, licenses, or insurance
Liability insurance for services provided
Health and safety regulations
Tax reporting and payment obligations

By using Solor, you acknowledge and agree that:

You use the platform at your own risk
You are responsible for evaluating Photographers before booking
You should verify credentials, insurance, and qualifications independently
Solor does not conduct background checks or verify Photographer credentials
Solor does not supervise, direct, control, or monitor photoshoots
All arrangements and agreements are solely between you and the other user
Solor will not provide monetary compensation for accidents, damages, losses, or any claims arising from user interactions

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLOR SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, or consequential damages
Loss of profits, revenue, or data
Personal injury, accidents, or property damage resulting from photoshoots or meetings
Actions or omissions of Photographers or Customers
Payment disputes or non-payment between users
Fraudulent transactions between users
Any harm or damages arising from user interactions
Failure of Photographers to have proper insurance or licenses
Any claim for monetary compensation related to the above

Since Solor is currently provided free of charge during a test period, our liability is limited to the maximum extent permitted by law. In no event shall Solor's total liability exceed $100 USD.

18. Indemnification

You agree to indemnify, defend, and hold Solor harmless from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

Your violation of these Terms
Your use of the platform
Your provision or receipt of photography services through the platform
Your violation of any third-party rights
Any disputes with other users
Your failure to maintain proper insurance, licenses, or permits
Any harm caused to others through your use of the platform
Payment disputes or fraudulent activities

19. Dispute Resolution

Disputes Between Users: Solor is not responsible for resolving disputes between Customers and Photographers. All disputes regarding services, payments, cancellations, photographs, or any other matters must be resolved directly between the parties involved.

Disputes With Solor: For disputes with Solor, you agree to first attempt informal resolution by contacting us at legal@solor.co.

20. Termination

We may suspend or terminate your account at any time if:

You violate these Terms
Your account is associated with fraudulent activity
You engage in frequent cancellations or no-shows
We are required to do so by law
We discontinue the service

You may delete your account at any time through the app settings.

21. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of Solor after changes constitutes acceptance of the new Terms.

22. Governing Law

These Terms are governed by and construed in accordance with the laws of Portugal. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.

23. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Solor regarding your use of the platform.

25. Contact Information

If you have questions about these Terms, please contact us:

Email: legal@solor.co
Support: support@solor.co

26. Incident Reporting

Users may report any issues, unsafe behavior, harassment, or violations through the in-app Incident Reporting feature, available in their profile after logging in. Reports submitted through this feature will be reviewed by Solor, and appropriate action may be taken, including suspension or termination of user accounts. Only registered and logged-in users may submit incident reports.

For urgent or emergency situations, users should contact local authorities. Solor may not respond immediately to reports submitted outside the platform. Reporting an incident does not create any obligation for Solor to provide monetary compensation.