Privacy Policy

Last Updated: September 2, 2026

Welcome to Solor. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you use our service — a platform for finding and booking local photographers in the Greater Lisbon area (including Cascais and nearby areas) — and tells you about your privacy rights.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

Account Information: Name, email address, password, and profile information
Profile Data: Profile pictures, bio, portfolio images, package descriptions (for photographers), and preferences
Booking Information: Photoshoot requests, location preferences, time slots, package selections, and booking history
Communications: Messages exchanged through our chat system, reviews, and ratings
Support Data: Information you provide when contacting customer support

Note: We do not collect or process payment information. All payments are handled directly between customers and photographers outside of the Solor platform.

1.2 Information Collected Automatically

When you use our service, we automatically collect:

Device Information: Device type, operating system, unique device identifiers
Usage Data: App features used, pages viewed, time spent, and interaction patterns
Location Data: Precise location when you grant permission (for example, to help find nearby photographers)
Log Data: IP address, browser type, access times, and referring URLs

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our photographer discovery and booking services
Facilitate booking requests and manage your booking history
Send you service-related notifications, confirmations, and updates
Facilitate communication between customers and photographers
Prevent fraud, abuse, and ensure platform security
Comply with legal obligations and resolve disputes
Analyze usage patterns to improve our platform

Note: We do not process payments or handle financial transactions. Payment arrangements are made directly between users. This Privacy Policy does not create any obligation for Solor to provide monetary compensation for accidents, damages, or disputes between users.

3. Information Sharing and Disclosure

3.1 With Photographers

When you submit a request or book a photoshoot, we share necessary information with the photographer, including your name, contact information, and request or booking details.

3.2 With Service Partners

We may share information with third-party service providers who perform services on our behalf:

Cloud hosting providers
Email and notification services
Analytics providers
Advertising measurement (Meta Pixel) and session analytics (Microsoft Clarity), only if you accept cookies
Customer support tools

3.3 For Legal Reasons

We may disclose your information if required by law or if we believe such action is necessary to:

Comply with legal obligations or legal process
Protect and defend our rights or property
Prevent fraud or security issues
Protect the safety of our users or the public

3.4 Business Transfers

If Solor is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. When you delete your account, we will delete or anonymize your personal information, except where we need to retain it for legal or legitimate business purposes.

5. Your Rights and Choices

You have the following rights regarding your personal data:

Access: Request access to your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Data Portability: Request a copy of your data in a portable format
Location Sharing: Control location permissions through your device settings

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically.

10. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Email: privacy@solor.co
Support: support@solor.co

11. Cookies

We use a cookie-consent banner on solor.co. If you accept, we load the Meta Pixel to measure advertising performance, and Microsoft Clarity to understand how people use the site (heatmaps and anonymized session recordings). Meta Pixel events include browsing and searching photographers, viewing a profile, starting and sending a session request, creating an account, confirming a booking, visiting Join as photographer, and submitting a photographer application. Clarity records mouse movement, clicks, and scrolling; form fields and chat messages are masked. If you decline, neither tool is loaded. You can change this later via Cookie settings in the footer.

12. GDPR Rights (European Users)

If you are located in the European Economic Area, you have additional rights under GDPR:

Right to object to processing of your personal data
Right to restrict processing of your personal data
Right to lodge a complaint with a supervisory authority
Right to withdraw consent at any time

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, and the right to opt-out of the sale of personal information (note: we do not sell personal information).