FAQ

Browse photographers, pick a package, and send a request with your preferred date and time. The photographer typically replies in under 30 minutes with a proposal. You review the details and approve — that creates a confirmed booking.

Then you meet, shoot, and pay the photographer directly. Start from Explore photographers.

Packages start from €50. Each photographer lists starting prices and packages on their profile, so you can compare before you send a request.

Solor does not process payments. Arrange cash, bank transfer, or another method directly with the photographer.

Confirm the total, the method, and when it’s due before you approve the booking.

Photographers typically reply in under 30 minutes — so you can lock a session while you’re still in town.

No. You can browse, request, chat, and manage bookings on the web. The iOS app is optional for customers. Photographers use the iPhone app.

Greater Lisbon — Lisbon, Cascais, and nearby areas.

We onboard every photographer ourselves. There are no open listings or random profiles. You browse photos from real sessions before you send a request.

Requests are for the next 14 days — you’re usually booking while you’re already in town. Preferred time is at least about two hours from now.

If you need a later date, message us.

You can cancel a pending request or a confirmed booking in your Solor account. Changing the time or meeting point is arranged in chat with the photographer.

Solor does not process payments, so we don’t issue refunds or cancellation fees. Each photographer sets their own cancellation and refund terms. Ask them in chat before you approve the booking, especially if you’ve already paid or might need to change plans (timing, weather, illness).

Frequent cancellations or no-shows can lead to account restrictions.

There is no platform-wide rule. Solor does not collect payment. Each photographer chooses whether they take a deposit, full payment in advance, or payment after the session (cash, bank transfer, or another method you both agree on).

Confirm in chat before you approve the booking: the total, the method, and when it’s due. Keep that agreement in Solor chat so you both have a record.

If anything about payment feels unclear or off, message us before you pay.

The delivery window is part of the photographer’s package (for example, a number of days). Confirm in chat if timing matters for your trip.

Solor does not own photographs from sessions booked on the platform. Unless you and the photographer agree otherwise, copyright stays with the photographer, and you get the usage rights they grant.

Agree anything extra in chat before the shoot. See our Terms for the full wording.

Apply on our join page. We onboard photographers ourselves — there is no public self-signup. Once you’re in, you work in the iOS app.

Email support@solor.co, Telegram, Instagram, or WhatsApp — all listed below. Questions about a booking, joining as a photographer, or anything else — message us and we’ll help.