Last Updated: July 26, 2026
Welcome to Solor. These Terms and Conditions ("Terms") govern your access to and use of the Solor platform, including our mobile application and website. By accessing or using Solor, you agree to be bound by these Terms.
⚠️ IMPORTANT DISCLAIMER: Solor is a platform that connects customers with photographers for photoshoot bookings in the Greater Lisbon area (including Cascais and nearby areas). We do not provide photography services ourselves, do not employ or supervise photographers, and do not process payments. All photoshoot services, payments, and interactions occur directly between users. Solor is not responsible for accidents, injuries, property damage, or any other adverse situations arising from your use of the platform or interactions with other users, and Solor does not provide any monetary compensation or reimbursement for any damages, losses, or claims. Please read Sections 15 and 16 carefully.
By creating an account or using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our service.
Customers acknowledge that photoshoots and related meetings may involve travel, outdoor or indoor locations, physical activity, and other inherent risks. By using Solor, you accept these risks and agree that Solor is not responsible for any injury, accident, loss, or damage resulting from your participation in any photoshoot or meeting arranged through the platform, and that Solor will not pay monetary compensation for such events.
To use Solor, you must:
Public registration on Solor is available only for Customer accounts. You are responsible for:
Customer Accounts: Allow you to browse photographers, submit booking requests, communicate with photographers, approve or cancel requests, manage bookings, and leave reviews. Customers may create an account through the iOS app.
Photographer Accounts: Photographer accounts are created and onboarded by Solor (they are not available through public self-registration). Photographers log into the same iOS app and are directed to the photographer (provider) experience, where they can manage packages, respond to requests, communicate with customers, and manage bookings.
You may use Solor to:
You agree NOT to:
Bookings on Solor follow this process:
A booking is created only when the Customer approves the request after the Photographer has submitted it for Customer review.
Either the Customer or the Photographer may cancel a confirmed booking. Cancellation and any related fees or refunds are handled directly between the parties outside of Solor, unless otherwise agreed between them. Frequent cancellations by either party may result in suspension or termination of the account.
If you fail to show up for a confirmed booking without proper notice, the other party may charge a no-show fee (handled directly between you and the other party), and your account may be subject to restrictions, including suspension or termination for repeated no-shows.
Photographers may offer packages on Solor. A package is an offering that must include a price and session duration. Photographers may also optionally specify the number of edited photos to be delivered and the delivery timeframe (for example, number of days).
Solor does not guarantee the content, quality, accuracy, or timely delivery of any package. Package details are provided by Photographers. Disputes about package deliverables, quality, or delivery times must be resolved directly between the Customer and the Photographer. Solor does not provide monetary compensation for package-related claims.
Important: Solor does NOT process payments. All payments for photography services are handled directly between Customers and Photographers outside of the platform. Payment methods may include:
Solor is currently free to use during a test (beta) period. We do not charge service fees or commissions on bookings during this period. We reserve the right to introduce fees or commissions in the future with advance notice to users.
Customers and Photographers are responsible for:
Solor is not responsible for any payment disputes, non-payment, or refund issues that arise between Customers and Photographers, and Solor does not provide monetary compensation for such issues.
Since payments are not processed through Solor, refund policies are set and managed directly by Photographers or as agreed between the parties. Customers should discuss refund terms with their Photographer before approving a booking.
As a Photographer, you agree to:
As a Customer, you agree to:
Solor does not own photographs created during photoshoots arranged through the platform and is not a party to any agreement regarding photo ownership or usage rights.
Unless the Customer and Photographer agree otherwise in writing (or by another clear mutual agreement), copyright in photographs remains with the Photographer. The Customer's right to use the photographs is limited to whatever license or transfer the Photographer grants.
Disputes about ownership, usage rights, delivery, editing, or quality of photographs must be resolved directly between the Customer and the Photographer. Solor is not responsible for such disputes and does not provide monetary compensation related to photographs or intellectual property claims between users.
Users may leave reviews and ratings. You agree that:
By using Solor, you consent to receive communications from us, including:
The Solor platform, including its content, features, and functionality, is owned by Solor and is protected by copyright, trademark, and other intellectual property laws. You may not:
You retain ownership of content you post on Solor (profile information, portfolio images, reviews, etc.). By posting content, you grant Solor a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content in connection with the platform.
SOLOR IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE:
Solor is a marketplace platform connecting Customers and Photographers. We are not responsible for the services provided by Photographers.
IMPORTANT: Solor is not responsible for any consequences that may arise from your use of the platform or interactions with other users. Solor does not pay, reimburse, or otherwise provide monetary compensation for any damages, losses, injuries, or claims, including but not limited to:
By using Solor, you acknowledge and agree that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLOR SHALL NOT BE LIABLE FOR:
Since Solor is currently provided free of charge during a test period, our liability is limited to the maximum extent permitted by law. In no event shall Solor's total liability exceed $100 USD.
You agree to indemnify, defend, and hold Solor harmless from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:
Disputes Between Users: Solor is not responsible for resolving disputes between Customers and Photographers. All disputes regarding services, payments, cancellations, photographs, or any other matters must be resolved directly between the parties involved.
Disputes With Solor: For disputes with Solor, you agree to first attempt informal resolution by contacting us at legal@solor.co.
We may suspend or terminate your account at any time if:
You may delete your account at any time through the app settings.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of Solor after changes constitutes acceptance of the new Terms.
These Terms are governed by and construed in accordance with the laws of Portugal. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Solor regarding your use of the platform.
If you have questions about these Terms, please contact us:
Users may report any issues, unsafe behavior, harassment, or violations through the in-app Incident Reporting feature, available in their profile after logging in. Reports submitted through this feature will be reviewed by Solor, and appropriate action may be taken, including suspension or termination of user accounts. Only registered and logged-in users may submit incident reports.
For urgent or emergency situations, users should contact local authorities. Solor may not respond immediately to reports submitted outside the platform. Reporting an incident does not create any obligation for Solor to provide monetary compensation.
By using Solor, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.