Terms and Conditions

Last Updated: January 3, 2026

Welcome to Solor. These Terms and Conditions ("Terms") govern your access to and use of the Solor platform, including our mobile application and website. By accessing or using Solor, you agree to be bound by these Terms.

⚠️ IMPORTANT DISCLAIMER: Solor is a platform that connects customers with service providers. We do not provide services ourselves, do not employ or supervise service providers, and do not process payments. All services, payments, and interactions occur directly between users. Solor is not responsible for any consequences arising from your use of the platform or interactions with other users. Please read Section 14 carefully.

1. Acceptance of Terms

By creating an account or using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our service.

1.1 Assumption of Risk

Customers acknowledge that participation in services offered by Service Providers may involve physical activity or other inherent risks. By using Solor, you accept these risks and agree that Solor is not responsible for any injury, loss, or damage resulting from your participation in any service.

2. Eligibility

To use Solor, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into these Terms
• Not be prohibited from using our service under applicable laws
• Provide accurate and complete registration information

3. Account Registration

3.1 Account Creation

You may register as either a Customer or a Service Provider. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and current

3.2 Account Types

Customer Accounts: Allow you to browse services, submit booking requests, communicate with providers, and leave reviews.

Provider Accounts: Allow you to offer services, manage availability, respond to booking requests, and communicate with customers.

4. Use of the Platform

4.1 Permitted Uses

You may use Solor to:

• Browse and search for services (as a Customer)
• Submit and manage booking requests
• Communicate with other users through our messaging system
• List and promote your services (as a Provider)
• Leave honest reviews and ratings

4.2 Prohibited Uses

You agree NOT to:

• Violate any applicable laws or regulations
• Impersonate any person or entity
• Post false, misleading, or fraudulent content
• Harass, abuse, or harm other users
• Use the platform for any illegal activities
• Scrape, harvest, or collect user data without permission
• Interfere with or disrupt the platform's functionality
• Upload viruses, malware, or malicious code
• Create multiple accounts to manipulate ratings or reviews
• Use the platform to facilitate fraudulent transactions

5. Booking and Cancellation

5.1 Booking Process

As a Customer, you can submit booking requests specifying your preferred location and time. Providers may:

• Accept your request
• Propose an alternative time or location
• Decline your request

A booking is confirmed only when a Provider accepts your request.

5.2 Cancellations

Cancellation policies are set by individual Service Providers. Please review the provider's cancellation policy before confirming a booking. Late cancellations may result in cancellation fees.

5.3 No-Shows

If you fail to show up for a confirmed booking without proper notice, the Provider may charge a no-show fee (handled directly between you and the Provider), and your account may be subject to restrictions.

6. Payments and Fees

6.1 Payment Processing

Important: Solor does NOT process payments. All payments for services are handled directly between Customers and Service Providers outside of the platform. Payment methods include:

• Cash payment
• Bank transfer
• Any other method agreed upon between Customer and Provider

6.2 Platform Fees

Solor is currently free to use. We do not charge service fees or commissions on bookings. We reserve the right to introduce fees in the future with advance notice to users.

6.3 Payment Arrangements

Customers and Service Providers are responsible for:

• Agreeing on payment terms and amounts directly
• Handling all payment transactions privately
• Resolving any payment disputes between themselves

Solor is not responsible for any payment disputes, non-payment, or refund issues that arise between Customers and Service Providers.

6.4 Refunds

Since payments are not processed through Solor, refund policies are set and managed directly by Service Providers. Customers should discuss refund terms with their Provider before confirming a booking.

7. Service Provider Responsibilities

As a Service Provider, you agree to:

• Provide accurate descriptions of your services
• Honor confirmed bookings or provide reasonable notice of cancellation
• Maintain appropriate licenses, permits, and insurance
• Comply with all applicable laws and regulations
• Provide services in a professional and safe manner
• Set clear cancellation policies
• Respond to booking requests in a timely manner
• Act as an independent contractor. Providers are not employees, agents, or partners of Solor, and Solor does not control or supervise the delivery of services.

8. Customer Responsibilities

As a Customer, you agree to:

• Provide accurate booking information
• Show up on time for confirmed bookings
• Treat Service Providers with respect
• Follow the Provider's policies and instructions
• Discuss and agree on payment terms directly with the Provider
• Pay for confirmed services as agreed with the Provider
• Leave honest and fair reviews

9. Reviews and Ratings

Users may leave reviews and ratings. You agree that:

• Reviews must be honest, accurate, and based on your actual experience
• Reviews must not contain offensive, defamatory, or discriminatory content
• Solor may remove reviews that violate our policies
• You grant Solor a license to use and display your reviews
• Manipulation of reviews or ratings is strictly prohibited
• Reviews are user-generated content. Solor does not verify, endorse, or guarantee the accuracy or quality of any review.

10. Communications

By using Solor, you consent to receive communications from us, including:

• Service-related notifications
• Booking confirmations and updates
• Messages from other users
• Promotional communications (you may opt-out)
• Important policy or Terms updates

11. Intellectual Property

The Solor platform, including its content, features, and functionality, is owned by Solor and is protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or attempt to extract our source code

12. User Content

You retain ownership of content you post on Solor (profile information, photos, reviews, etc.). By posting content, you grant Solor a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content in connection with the platform.

13. Disclaimer of Warranties

SOLOR IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE:

• The quality, safety, or legality of services provided by Service Providers
• The accuracy of user-generated content
• Uninterrupted or error-free service
• That the platform will meet your specific requirements

Solor is a marketplace platform connecting Customers and Providers. We are not responsible for the services provided by Service Providers.

14. No Responsibility for User Interactions

IMPORTANT: Solor is not responsible for any consequences that may arise from your use of the platform or interactions with other users, including but not limited to:

14.1 Service-Related Consequences

• Quality, safety, or outcome of services provided by Service Providers
• Personal injury, property damage, or any harm resulting from services
• Professional advice or recommendations from Service Providers
• Qualifications, certifications, or credentials of Service Providers
• Compliance with local laws, regulations, or licensing requirements
• Service Provider's failure to deliver services as described

14.2 Payment and Financial Consequences

• Payment disputes between Customers and Service Providers
• Non-payment or late payment for services
• Fraudulent transactions or scams between users
• Pricing disagreements or hidden fees
• Refund disputes or cancellation fees
• Tax obligations arising from transactions

14.3 Communication and Conduct

• Offensive, inappropriate, or illegal communications between users
• Harassment, discrimination, or abusive behavior
• Misrepresentation or false information provided by users
• Privacy breaches between users
• Sharing of personal contact information

14.4 Booking and Scheduling

• Missed appointments or no-shows
• Schedule changes or cancellations
• Location or venue issues
• Time zone confusion or scheduling errors

14.5 Legal and Regulatory

• Compliance with local, state, or federal laws
• Required permits, licenses, or insurance
• Liability insurance for services provided
• Health and safety regulations
• Tax reporting and payment obligations

By using Solor, you acknowledge and agree that:

• You use the platform at your own risk
• You are responsible for evaluating Service Providers before booking
• You should verify credentials, insurance, and qualifications independently
• Solor does not conduct background checks or verify Provider credentials
• Solor does not supervise, direct, control, or monitor services
• All arrangements and agreements are solely between you and the other user

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLOR SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or data
• Personal injury or property damage resulting from services
• Actions or omissions of Service Providers or Customers
• Payment disputes or non-payment between users
• Fraudulent transactions between users
• Any harm or damages arising from user interactions
• Failure of Service Providers to have proper insurance or licenses

Since Solor is currently provided free of charge, our liability is limited to the maximum extent permitted by law. In no event shall Solor's total liability exceed $100 USD.

16. Indemnification

You agree to indemnify, defend, and hold Solor harmless from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your use of the platform
• Your provision or receipt of services through the platform
• Your violation of any third-party rights
• Any disputes with other users
• Your failure to maintain proper insurance, licenses, or permits
• Any harm caused to others through your use of the platform
• Payment disputes or fraudulent activities

17. Dispute Resolution

Disputes Between Users: Solor is not responsible for resolving disputes between Customers and Service Providers. All disputes regarding services, payments, cancellations, or any other matters must be resolved directly between the parties involved.

Disputes With Solor: For disputes with Solor, you agree to first attempt informal resolution by contacting us at legal@solor.co.

18. Termination

We may suspend or terminate your account at any time if:

• You violate these Terms
• Your account is associated with fraudulent activity
• We are required to do so by law
• We discontinue the service

You may delete your account at any time through the app settings.

18. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of Solor after changes constitutes acceptance of the new Terms.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of Portugal. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.

21. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Solor regarding your use of the platform.

22. Contact Information

If you have questions about these Terms, please contact us:

• Email: legal@solor.co
• Support: support@solor.co

23. Incident Reporting

Users may report any issues, unsafe behavior, harassment, or violations through the in-app Incident Reporting feature, available in their profile after logging in. Reports submitted through this feature will be reviewed by Solor, and appropriate action may be taken, including suspension or termination of user accounts. Only registered and logged-in users may submit incident reports.

For urgent or emergency situations, users should contact local authorities. Solor may not respond immediately to reports submitted outside the platform.

By using Solor, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.