Privacy Policy

Last Updated: January 3, 2026

Welcome to Solor. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you use our service and tell you about your privacy rights.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and profile information
• Profile Data: Profile pictures, bio, service descriptions (for providers), and preferences
• Booking Information: Service requests, location preferences, time slots, and booking history
• Communications: Messages exchanged through our chat system, reviews, and ratings
• Support Data: Information you provide when contacting customer support

Note: We do not collect or process payment information. All payments are handled directly between customers and service providers outside of the Solor platform.

1.2 Information Collected Automatically

When you use our service, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, pages viewed, time spent, and interaction patterns
• Location Data: Precise location when you grant permission
• Log Data: IP address, browser type, access times, and referring URLs

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Facilitate booking requests and manage your booking history
• Send you service-related notifications, confirmations, and updates
• Facilitate communication between customers and service providers
• Prevent fraud, abuse, and ensure platform security
• Comply with legal obligations and resolve disputes
• Analyze usage patterns to improve our platform

Note: We do not process payments or handle financial transactions. Payment arrangements are made directly between users.

3. Information Sharing and Disclosure

3.1 With Service Providers

When you book a service, we share necessary information with the service provider, including your name, contact information, and booking details.

3.2 With Service Partners

We may share information with third-party service providers who perform services on our behalf:

• Cloud hosting providers
• Email and notification services
• Analytics providers
• Customer support tools

3.3 For Legal Reasons

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations or legal process
• Protect and defend our rights or property
• Prevent fraud or security issues
• Protect the safety of our users or the public

3.4 Business Transfers

If Solor is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. When you delete your account, we will delete or anonymize your personal information, except where we need to retain it for legal or legitimate business purposes.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Location Sharing: Control location permissions through your device settings

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically.

10. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

• Email: privacy@solor.co
• Support: support@solor.co

11. GDPR Rights (European Users)

If you are located in the European Economic Area, you have additional rights under GDPR:

• Right to object to processing of your personal data
• Right to restrict processing of your personal data
• Right to lodge a complaint with a supervisory authority
• Right to withdraw consent at any time

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, and the right to opt-out of the sale of personal information (note: we do not sell personal information).